Refund policy

1. Right of withdrawal

As a consumer in the European Union, you have 14 calendar days from the date of your first purchase to request a refund of your Hispanacho subscription, provided you have not made significant use of the Service.

2. What is considered significant use

Significant use includes, among others: having completed more than two lessons, having submitted exercises graded by our AI, having downloaded course material, or having used subscriber-only features over several days. We reserve the right to deny refunds when substantial use of the Service has been made.

3. Automatic renewals

Automatic subscription renewals are non-refundable. You can cancel the renewal at any time from your subscription panel; you will retain access until the end of the paid period and will not be charged for the next one.

4. Exceptions

Subscriptions obtained through complimentary or promotional coupons are not refundable, nor are cases involving misuse of the platform or breach of our terms of service.

5. How to request a refund

Send an email to soporte@hispanacho.com from the address you used to register, stating the reason for the request and the purchase date. We will reply within 5 business days at most.

6. Refund processing

If your request is approved, the refund will be issued via the same payment method used for the original purchase. Depending on your bank or card provider, it may take between 5 and 10 business days to appear in your account.

7. Modifications

We may update this policy periodically. Changes take effect upon publication on this page and do not apply to refund requests already in progress.

8. Contact

If you have questions about this refund policy, you can contact us at soporte@hispanacho.com.